Responsible Gaming at jeliveo

Our Commitment to Responsible Gaming

At jeliveo, responsible gaming is not a compliance checkbox — it is a core principle woven into every aspect of how we operate. We exist to provide Bangladeshi players with a world-class entertainment experience, and we understand that this experience can only remain positive when players engage with our platform in a healthy, informed, and controlled way.

We recognise that for a small percentage of players, gambling can shift from an enjoyable pastime into a harmful habit. jeliveo takes this reality seriously. Our platform is designed with multiple layers of player protection built in from the ground up — from mandatory age verification at registration, to real-time deposit monitoring, to a fully operational self-exclusion system that immediately restricts access across all product categories including casino games, cricket betting, BPL odds, slots, dice, and lucky bingo.

Our responsible gaming programme is shaped around three pillars: Prevention (making it easy to set limits before problems arise), Detection (identifying at-risk behaviour through gameplay patterns), and Support (connecting players with the right resources at the right time). Every player who registers at jeliveo benefits from these protections automatically, regardless of whether they actively engage with our responsible gaming tools.

18+ Age Restriction

jeliveo enforces a strict minimum age policy of 18 years. No person under the age of 18 is permitted to register an account, deposit funds, or participate in any form of gambling on the Platform. This policy applies equally to all players, regardless of their location within Bangladesh — whether they are accessing jeliveo from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar.

We urge parents and guardians across Bangladesh to use internet filtering and parental control software to prevent underage individuals from accessing online gambling platforms. If you believe that a minor has accessed jeliveo using your device or payment credentials, contact us immediately at support@jeliveo. We will investigate and take all necessary steps, including account suspension and full refund of any deposited amounts, without delay.

Beyond regulatory compliance, our commitment to age restriction is a moral one. Gambling is an adult activity that requires a maturity of judgment that young people have not yet fully developed. jeliveo will never target, market to, or accept registrations from individuals under the age of 18, and our marketing materials are designed exclusively for adult audiences.

Player Protection Tools

jeliveo gives every registered player direct access to a suite of practical tools designed to help them stay in control of their gambling activity. These tools are available at no cost and can be activated or modified directly through your account dashboard at any time. No waiting period, no approval process — just instant control over your own gaming experience.

Self-Exclusion

Self-exclusion is the strongest tool available on jeliveo. When you self-exclude, your account is immediately suspended for a minimum period of your choosing — ranging from 6 months to permanent closure — and you are blocked from creating new accounts on the platform during that period. All active bonuses and pending promotions are cancelled. Marketing communications cease immediately.

Self-exclusion at jeliveo is a serious, binding decision. Unlike a time-out, self-exclusion cannot be reversed before the chosen minimum period expires. This is designed deliberately: self-exclusion is for players who recognise that they need a real, sustained break from gambling — not a temporary pause. We respect and honour every self-exclusion request without question and without attempting to persuade the player to reconsider.

How to request self-exclusion at jeliveo:

1. Log in to your account and navigate to Account Settings > Responsible Gaming > Self-Exclusion. Select your preferred exclusion period: 6 months, 1 year, 3 years, 5 years, or permanent.
2. Confirm your decision. You will be asked to confirm your self-exclusion twice to prevent accidental activation. Once confirmed, the exclusion takes effect immediately — your session will be terminated and your account locked.
3. Alternatively, contact support at support@jeliveo with the subject line "Self-Exclusion Request". Our team will process your request within one hour and confirm activation by return email. This option is available if you are unable to access your account settings.
4. Receive confirmation. You will receive an email confirming your self-exclusion period, the date it began, and the earliest date on which you could request reinstatement (for non-permanent exclusions). Keep this email for your records.
5. Reinstatement (non-permanent exclusions only). After the minimum exclusion period has expired, you may submit a written reinstatement request to support@jeliveo. jeliveo applies a mandatory 7-day reflection period before reinstatement is granted, even after the minimum period ends. Permanent self-exclusions are irreversible.

Warning Signs of Problem Gambling

Problem gambling rarely announces itself suddenly. It develops gradually, often while the person affected is unaware of the shift. Recognising the early warning signs — whether in your own behaviour or in someone close to you — is the most important step towards getting things back on track. The following signs are commonly associated with gambling moving from recreation into a problem.

• Spending more money on gambling than originally intended, or increasing bet sizes to maintain the same level of excitement
• Spending more time gambling than planned, losing track of time during gaming sessions
• Chasing losses — continuing to gamble in an attempt to recover money that has already been lost
• Feeling irritable, anxious, or restless when attempting to cut down on gambling or when unable to access the platform
• Hiding gambling activity from family members, friends, or colleagues in Dhaka, Chittagong, or elsewhere
• Borrowing money, selling assets, or neglecting essential bills in order to fund gambling activity
• Gambling interfering with work responsibilities, family obligations, or social relationships
• Using gambling as a primary coping mechanism for stress, anxiety, loneliness, or depression
• Multiple unsuccessful attempts to stop or significantly reduce gambling
• Feeling a compulsive urge to gamble that feels outside of your conscious control

Self-Assessment Questions

The following questions are adapted from widely used responsible gambling screening frameworks. Answer them honestly and privately — this assessment is for your own benefit only and is not submitted to jeliveo. If you answer "Yes" to two or more of these questions, we strongly encourage you to use one of our player protection tools or to contact our support team for a confidential conversation.

If you answered "Yes" to two or more of the above questions, please take a moment to explore the player protection tools in Section 3, consider a time-out or self-exclusion as described in Section 4, and review the support resources in Section 7. There is no shame in seeking help — addressing gambling concerns early is far more effective than waiting until they become severe.

Getting Help & Support Resources

If you feel that gambling has stopped being enjoyable and is beginning to affect your life in a negative way, please do not hesitate to reach out for support. jeliveo's own support team is available around the clock, and there are broader counselling and support resources you can access as a person in Bangladesh.

Safer Play Tips

The vast majority of jeliveo players enjoy our platform as a leisure activity without ever developing gambling-related problems. The following practical tips will help you keep it that way — whether you are betting on the Bangladesh Tigers in a T20 match, spinning the reels on slots, or trying your luck at the casino.