Privacy Policy of jeliveo

Information We Collect

jeliveo collects personal data that is necessary to provide a safe, compliant, and high-quality online gaming and betting experience to players across Bangladesh. We collect information in three primary ways: directly from you when you register and use your account, automatically through the operation of the Platform, and from trusted third-party sources such as payment providers and identity verification services.

We do not collect sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, biometric data (beyond what is strictly necessary for identity verification), or health data, except where a player voluntarily discloses such information in the context of a responsible gaming self-exclusion or affordability assessment request.

How We Use Your Data

jeliveo processes your personal data only for clearly defined and legitimate purposes. We do not process your data in ways that are incompatible with the original purpose for which it was collected. The following table sets out each processing purpose alongside the legal basis on which we rely.

• Account Registration & Management: We use your identity and contact data to create and administer your jeliveo account, verify your eligibility to play, send account-related notifications, and enable password recovery and two-factor authentication. This processing is necessary for the performance of our contract with you.
• Payment Processing: Your financial data — including your bKash, Nagad, Rocket, or Upay account details — is used to process deposit and withdrawal transactions in BDT. Transaction records are retained for financial compliance purposes. This processing is necessary both for contract performance and for compliance with our legal obligations.
• Identity Verification (KYC): We process identity documents and personal data to verify your age (18+), confirm your identity, and satisfy our anti-money laundering (AML) and responsible gaming obligations. This processing is based on legal obligation and the protection of vital interests.
• Platform Improvement & Analytics: Aggregated and anonymised usage data is analysed to improve game selection, website performance, navigation design, and customer support quality. Individual players are not identifiable in these aggregate reports. This processing is based on our legitimate interests in improving the jeliveo service.
• Marketing Communications: With your explicit consent, we may send promotional emails or SMS messages about new games, seasonal bonuses (such as Eid or Pohela Boishakh promotions), and special cricket betting offers. You may withdraw your marketing consent at any time by clicking the unsubscribe link in any marketing email or by contacting support@jeliveo.
• Fraud Detection & Security: Technical and usage data is monitored by automated systems to detect suspicious activity, prevent account takeover, identify bonus abuse, and flag potential money laundering patterns. This processing is based on our legitimate interests in maintaining platform integrity and protecting all users.
• Responsible Gaming: We use gameplay and financial data to monitor for indicators of problem gambling — such as rapid bet escalation, prolonged sessions, or repeated failed self-exclusion attempts — and to proactively intervene with support resources. This processing serves the vital interests of our players.

Data Sharing & Third Parties

jeliveo does not sell your personal data. We share data with third parties only where strictly necessary for platform operation, legal compliance, or the delivery of services you have requested. All third-party recipients of personal data are contractually bound to process that data only for the specified purpose and to maintain appropriate security standards.

• Payment Service Providers: To process BDT deposits and withdrawals, we share relevant transaction data with payment partners including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and card network processors (Visa, Mastercard). These providers are subject to their own data protection obligations and regulatory oversight.
• Game Providers: To deliver casino games and live dealer tables, certain technical session data (session tokens, bet history, game outcomes) is exchanged in real time with our Game Providers, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Game Providers do not receive your identity or contact data beyond what is technically necessary for game session management.
• Identity Verification Services: KYC documents may be processed by accredited third-party identity verification platforms that use automated document authentication and biometric comparison technology. These processors operate under strict data processing agreements and do not retain your documents beyond the verification window.
• Legal & Regulatory Authorities: We may be required by law to disclose personal data to government authorities, law enforcement agencies, tax authorities, or financial intelligence units if we receive a valid legal request or if we are obligated to report under anti-money laundering regulations. We will notify you of any such disclosure where permitted by law.
• Technology & Hosting Partners: Cloud hosting providers and IT infrastructure partners who host jeliveo servers may have incidental access to personal data as part of providing infrastructure services. These partners are bound by data processing agreements and operate under recognised security certification standards.

Cookies & Tracking Technologies

jeliveo uses cookies — small text files stored on your device — and similar tracking technologies to ensure the Platform functions correctly, to remember your preferences, and to generate aggregate analytics that help us improve the service. We do not use cookies to build advertising profiles or to track your browsing activity on external websites.

You may control or disable non-essential cookies through your browser settings. Please note that disabling functional or analytics cookies will not affect your ability to place bets or access your account balance, but may result in some Platform preferences not being saved between sessions. Strictly necessary and security cookies cannot be disabled without severely impairing Platform performance.

In addition to browser cookies, jeliveo uses local storage and session storage technologies for performance optimisation — specifically to cache game assets and reduce load times on slower mobile connections common in Dhaka, Chittagong, Sylhet, and other major Bangladeshi cities. These storage items do not contain personal data and are cleared when you log out or clear your browser data.

Data Security & Retention

jeliveo implements a layered security architecture to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures are reviewed and updated regularly in line with current best practices for online gaming platforms operating in the Bangladesh market.

• Encryption in Transit: All data transmitted between your browser or mobile device and jeliveo servers is protected using TLS 1.2 or higher encryption. The padlock icon in your browser address bar confirms this connection is active during your session.
• Encryption at Rest: Sensitive data fields — including identity document references, financial transaction records, and hashed passwords — are encrypted at rest in our database using AES-256 encryption. Plaintext passwords are never stored under any circumstances.
• Access Controls: Internal access to personal data is restricted on a strict need-to-know basis. Staff members are assigned role-based permissions; access to KYC documents and financial records is limited to compliance and finance teams only, and is subject to audit logging.
• Regular Security Audits: jeliveo engages independent security professionals to conduct regular penetration testing and vulnerability assessments of the Platform. Critical findings are remediated within defined SLA windows before public disclosure.
• Breach Response: In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, jeliveo will notify affected players without undue delay, provide clear information about the nature of the breach, and outline steps taken to contain and remediate the incident. You may report any suspected data security concern to support@jeliveo.

Data Retention Periods. We retain your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

• Active Account Data: Retained for the full duration of your account's active life and for a period of five (5) years after account closure, to comply with financial record-keeping and anti-money laundering requirements.
• KYC Documents: Identity verification documents are retained for five (5) years following account closure, in line with AML compliance obligations. Documents are securely destroyed after this period.
• Transaction Records: Financial transaction logs are retained for seven (7) years for tax and financial audit purposes.
• Marketing Consent Records: Records of your marketing consent or withdrawal of consent are retained for three (3) years to demonstrate compliance with consent requirements.
• Support Communications: Live chat transcripts and email correspondence with the support team are retained for two (2) years for quality assurance and dispute resolution purposes.

Your Privacy Rights

As a jeliveo player, you hold a number of rights in relation to the personal data we process about you. We are committed to honouring these rights promptly and without unnecessary friction. To exercise any of the rights described below, please contact our Data Protection team at support@jeliveo with the subject line "Data Rights Request", including your registered email address and account username for verification purposes.

We will respond to all data rights requests within 30 days of receipt. In cases where the request is complex or numerous, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it. We will not charge a fee for handling data rights requests unless they are manifestly unfounded or excessive.

Children's Privacy

jeliveo is strictly an adult entertainment platform. The Platform is intended exclusively for persons aged 18 years and above. We do not knowingly collect, process, or retain personal data from any individual under the age of 18. Our registration and KYC verification processes are specifically designed to prevent underage access.

We strongly encourage parents and guardians in Bangladesh to make use of parental control and internet filtering tools to prevent underage access to online gaming platforms. If you are under 18, please navigate away from this website immediately. Gambling is for adults only.

Policy Updates & Contact

jeliveo reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or Platform features. When we make material changes to this Policy, we will notify registered players by email to their registered address and by placing a prominent notice on the jeliveo homepage for a period of at least 14 days before the changes take effect.

Minor clarifications or corrections that do not materially affect how your data is processed may be made without advance notice. The "Last Updated" date shown at the top of this page always reflects the most recent revision. We encourage you to review this Privacy Policy periodically to stay informed about how jeliveo protects your personal data.

Continued use of the jeliveo Platform after the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any changes to this Policy, you should discontinue use of the Platform and contact support@jeliveo to request account closure and data handling in accordance with your rights under Section 6 above.

Data Protection Contact. For all privacy-related enquiries, data rights requests, or concerns about how jeliveo handles your personal information, please contact our Data Protection team using the details below. We aim to respond to all privacy enquiries within five (5) business days.

• Email: support@jeliveo — use the subject line "Privacy / Data Protection" for fastest routing to the correct team.
• Support Hours: Our Data Protection team is available 24 hours a day, 7 days a week, operating under Bangladesh Standard Time (BST, UTC+6).
• Platform: You may also raise data requests directly through the "Privacy Settings" section of your logged-in account dashboard, where self-service data export and marketing preference controls are available.